Refund Policy
Effective:
Maskura (formerly S4) is the product covered by this policy and is operated by 231self.
1. Prepaid Credit Model
Maskura bills on a pay-as-you-go basis using prepaid credit. You top up credit in amounts of $10 or more, and usage above your free tier allowance is deducted from your balance at the rates on our Pricing page. There are no subscriptions or base fees. All credit payments are processed by Paddle, our merchant of record.
2. General Refund Rule
Completed prepaid credit purchases are generally non-refundable, including any unused credit balance, except where applicable law requires a refund. This rule does not affect non-waivable consumer protections.
3. Support & Manual Review
If you believe a charge was unauthorized, duplicated, incorrect, or refundable under applicable law, email hello@231self.comfrom the address associated with your account. Include the subject "Billing review" and enough transaction information for support to locate the purchase. Support will manually review the request; submitting a request does not guarantee a refund.
4. Approved or Legally Required Refunds
If a refund is approved or required by law, it is normally returned through Paddle to the original payment method. Paddle, your bank, or your card issuer controls final processing time and may require additional verification.
5. Chargebacks & Legal Rights
Nothing in this policy limits rights that cannot legally be waived, including any right to dispute an unauthorized or incorrect charge with your payment provider. When practical, contact support first so we can investigate and attempt to resolve the issue.
6. Contact
Questions about this policy? Contact us athello@231self.com.